About Orlando Informer Tickets

Authentic Tickets

Orlando Informer is an authorized retailer of Universal Orlando Resort theme park tickets. We only sell genuine tickets directly from the source. We are not associated with any timeshares.

365-Day Return Policy

We’re happy to offer refunds on unused tickets, with a 5% restocking fee. We’re unable to offer refunds on tickets we no longer sell.

Fast and Friendly Support

When you contact us, you’ll reach a human being based in Central Florida. And with over three million people visiting our website every year for tips on planning the best Orlando vacation, you’re in good hands!

Our goal is to help you save time and money on your vacation.

Your experience matters. Our customer experience team largely surprasses the standards of the travel industry. When you contact us, you’ll reach a human being based in Central Florida with exceptional knowledge on what we sell. Our customer experience team does not work off of commissions.

Our satisfaction rating: 99%
Industry average: 90%

Our average first-reply time: 2 hours
Industry average: 19 hours

Don’t just take it from us.

Join over 70,000 others in our Facebook Community and ask them about their experience with Orlando Informer.


We’re excited to hear from you. Frequently-asked questions can be found by tapping here. You can tap the button in the bottom left corner for assistance.

Call or text: (855) 245-4636
Email: tickets@orlandoinformer.com
Live Chat: tap the button in the bottom left corner

We usually reply to questions within a few hours, but please allow up to 24 hours for a response.

Contact Us

Orlando Informer
9924 Universal Blvd
Orlando, FL, 32819

Please be aware that we do not store any tickets at this address. We would be happy to assist with any questions via phone or email.

Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.